Shipping & Return Policy
Last Updated: December 2024
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation with tracking information once your order has shipped.
Delivery Time
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We frequently offer free shipping promotions—check our website for current offers.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update in the carrier's system. If you have not received tracking information within 5 business days of placing your order, please contact us.
International Shipping
We ship internationally to most countries. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Airluno is not responsible for delays caused by customs processing.
Return Policy
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all purchases. If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order, subject to the conditions outlined below.
Eligibility for Returns
To be eligible for a return and refund, the following conditions must be met:
- Damaged Products: We only accept returns if you received a damaged or defective product from us. You must provide photographic evidence of the damage within 48 hours of receiving your order.
- Unused Condition: The product must be unused and in its original condition. Products that have been used, opened, or show signs of wear are not eligible for return.
- Original Packaging: The product must be returned in its original packaging with all accessories, manuals, and components included.
- Timeframe: Return requests must be initiated within 30 days of the delivery date.
Non-Returnable Items
The following items are not eligible for return: products that have been used or opened (unless received damaged), products without original packaging, products damaged due to misuse, negligence, or accidents after delivery, and products returned after the 30-day return window.
How to Initiate a Return
To initiate a return, please contact our customer support team through our "contact us" page with the following information: your order number, date of purchase, reason for return, and photographs of the damaged product (if applicable). Our team will review your request and provide you with return instructions within 2-3 business days.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.
Return Shipping
For returns due to damaged or defective products received from us, we will provide a prepaid return shipping label. For all other approved returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired item.
Contact Us
If you have any questions about our Shipping or Return Policy, please contact us: